Trends and Challenges in Airport Cleaning with Nick Athan-Iksidis (Trident Services Australia)

In a recent interview, Nick Athan-Iksidis (Head of Aviation Cleaning Services at Trident Services Australia) shared insights into the evolving landscape of airport cleaning, spotlighting current innovations, sustainability efforts, and the unique challenges that come with maintaining cleanliness in such dynamic environments. With over 26 years of experience in managing some of Australia’s largest and most complex contracts including airport cleaning contracts, Nick sheds light on how the latest trends are reshaping this industry and what it takes to adapt to the ever-changing demands.

The trends: Autonomous cleaning, AI and data

One of the most notable trends Nick sees in airport cleaning is the rapid advancement in automation and artificial intelligence (AI). "We're seeing a strong pattern towards autonomous floor cleaning," he says, noting that what once was a straightforward function has evolved into a multifunctional tool integrated with AI. Modern autonomous machines do more than just clean floors; they now provide real-time data, connect with task management software, and even incorporate camera systems for remote monitoring. These technological leaps allow teams to be more proactive and efficient, transforming routine cleaning tasks into data-driven operations.

In addition to autonomous cleaning, there’s a significant shift towards "task management software," Nick points out. By integrating these systems, airport cleaning teams can respond to maintenance needs in real time, whether that’s optimizing schedules or targeting high-traffic areas during peak hours. "Our clients are demanding more live data and efficiency,” he notes. "This demand for real-time information is pushing the industry towards fully integrated solutions."

Sustainability initiatives: Waste sortation and reducing landfill

Sustainability is a priority for many modern airports, and Nick’s teams are focused on reducing landfill through comprehensive waste sortation programs. “We've seen tremendous success with our waste sortation stations,” Nick shares. The programme involves sorting all waste generated within the terminal and reducing contamination by diverting recyclable materials more effectively. “It’s creating awareness and education across the airport," he says, explaining that tenants and outlets are encouraged to adopt similar sustainable practices.

The results are promising, as Nick highlights, "We’re seeing more airports embracing these waste diversion strategies and having a real appetite for capturing waste from food courts and tenancies.” To enhance the passenger experience and foster awareness, Nick's teams are working with specialised waste bins and interactive monitors in food court areas to guide travellers in waste separation.

The challenges: Redevelopment and team dynamics

Airport cleaning is challenging under regular conditions, but construction projects add another layer of complexity. “Most of our customers are undergoing redevelopments, so maintaining cleanliness while construction is ongoing really becomes a team effort,” Nick explains. Effective communication with airport clients is crucial for adapting to these frequent changes, as unexpected developments can drastically impact cleaning routines. “Sometimes, you’ll arrive to work and go for a walk and find half the terminal covered with hoarding or a crane in the middle of the space," Nick says, emphasising the need for a flexible, well-equipped management team.

In such dynamic environments, a strong team culture is essential. "Having clear policies and procedures and acknowledging staff contributions is very important,” Nick states. The work can be repetitive, and he emphasises that recognition and support make a meaningful difference. “There’s a famous saying from Brisbane Airport’s CEO, Gert-Jan De Graaff, that nothing at the airport can be achieved alone. We echo that value across our team daily,” and strive to keep “People and Property Safe” which is Trident key principle.

Data-driven cleaning: From routine to real-time responses

As data-driven strategies continue to gain traction, Nick’s team has adapted to new insights on cleaning schedules. "One of the strategies we will certainly embrace in the near future is to understand through data when is the best time to service a toilet or washroom,” he explains, mentioning how data from people counters or sensor technology helps identify peak times based on passenger flow.

This shift represents a departure from the traditional, time-based cleaning model, which Nick describes as "visiting every washroom every 60 minutes, regardless of need." Today, the team can assess whether a washroom truly requires attention at any given moment, improving both efficiency and service quality. However, since passenger flow changes daily based on flight schedules and other factors, flexibility remains a priority. “With airports, there’s often disruption from weather events, delays, and more,” Nick says. “Technology helps us understand how we can respond better, even if no two days are alike.”

The future of airport cleaning: Technology

Looking ahead, Nick envisions more integration in airport cleaning technologies, moving beyond the isolated systems of the past. “What we’ll see is integration of AI, automation, and task management all working together, but it needs to remain simple so the operators can understand and use it” he explains. This integration will allow data to be accessible directly on the floor, a crucial step forward as cleaning teams work across expansive terminals. "Gone are the days when staff had to return to a workstation for data or reporting; now they need it available on the floor, in real time."

Nick believes that as these systems become more accessible through phones or tablets, they’ll empower cleaning personnel to make decisions quickly and stay connected regardless of where they are within the airport. "Our clients want that data available to them—whether they’re on the floor, in transit, or even out on the tarmac," he says.

Conclusion

In summary, the insights shared by Nick Athan-Iksidis highlight the transformative changes occurring in airport cleaning services, particularly in the wake of the COVID-19 pandemic. The emphasis on technology, sustainability, and team culture not only enhances operational efficiency but also improves the passenger experience. By integrating advanced cleaning technologies, promoting waste separation initiatives, and fostering a supportive team environment, airports are better positioned to meet the evolving demands of travelers and uphold the highest standards of hygiene and safety. As the industry continues to adapt, the commitment to innovation and collaboration will undoubtedly play a crucial role in shaping the future of airport cleanliness.